Tangerine.Fun™ Return Policy
Money Back Guarantee
Tangerine.fun™ offers all customers a thirty (30) day, money-back HAPPINESS GUARANTEE. Should a customer be dissatisfied with any product, the product may be returned in its original packaging, along with the original invoice, to Tangerine.fun™ within thirty (30) days of the purchase for a refund of the purchase price (does not include shipping or processing fees).
To qualify for the Happiness Guarantee, all products must be purchased directly through approved Tangerine.fun™ websites. If the product was purchased directly from an Independent Fun Ambassador, the refund and return must be handled directly between them. Tangerine.fun™ will not be liable for those transactions.
Product Replacement
Tangerine.fun™ will replace, within 30 Days of purchase, any product found to have been damaged. However, no product shall be returned to the Company without contacting Customer Support for approval. The product must be returned with the original invoice or emailed to Tangerine.fun™, which will replace it.
Cancellations
Monthly subscribe-and-save Loyalty Orders may be canceled anytime by emailing Cancellation to Tangerine.fun™ at hello@tangerine.fun. A written notice is required five (5) business days before the next scheduled processing date.
Damaged Package
Always examine and report any package damage to the carrier. If the products have been damaged due to carrier mishandling, you must immediately report this to the airline and request a refund directly from them. Tangerine.fun™ is not responsible for damaged packages.
Returns and Cancellations
To process a return, please follow the following steps:
- Call or Email our Customer Care Team.
- Once approved, please send the product container, either opened or unopened, with evidence of purchase, to Tangerine.fun™ within 30 days of purchase.
- Mail package to:
139 Hunters Grove Lane
Suite 425
Lehi, Utah 84043
- After inspection, returns will be processed appropriately.
Cancellation of Loyalty Orders:
A subscribe-and-save Loyalty Order member (Fun Ambassador or Guest) may deactivate or cancel a Loyalty Order at any time by the following options below:
- Deactivate or cancel the Loyalty Order in the designated Loyalty Order section of your Guest or Fun Ambassador Office Portal.
- Emailing Notice of Loyalty Order Cancellation to Tangerine.fun™ at the following email address at least five (5) business days before the next scheduled processing date is required
TANGERINE.FUN™ DELIVERY POLICY
Delivery
- The Goods will be delivered within a reasonable time after the Seller receives the Customer's purchase order, subject to the availability of finished Goods. The seller shall not be liable for delays, loss, or damage in transit.
- All Goods shall be delivered to the address provided by Customer.
- If for any reason Customer fails to accept delivery of any of the Goods on the date of delivery at Customer's designated address, or if Seller is unable to deliver the Goods to Customer because Customer has not provided appropriate instructions or information:
- risk of loss of the Goods shall pass to Customer;
- the Goods shall be deemed to have been delivered; and
- Seller, at its option, may store the Goods until Customer picks them up, after which Customer shall be liable for all related costs and expenses (including, without limitation, storage and insurance).
Non-delivery
- Seller shall not be liable for any non-delivery of Goods [even if caused by Seller's negligence] unless Customer gives written notice to Seller of the non-delivery within three (3) days of the date when the Goods would, in the ordinary course of events, have been received.
- Any liability of Seller for non-delivery of the Goods shall be limited to replacing the Goods within a reasonable time or adjusting the invoice respecting such Goods to reflect the actual quantity delivered.